Retrun Policy

RETURN POLICY

RETURNS :

We gladly accept returns and exchanges within 14 days from the date you received your order.  Any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the item(s) in unused condition with the original packaging intact and the invoice. Unfortunately we cannot accept returns or refunds on customised products.

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Customers are responsible for the return shipping costs unless the product(s) received is faulty.  Please retain the proof of posting from your courier when you are returning the good(s). We are not responsible for the damage or loss of any items during transit back to the ONE FOREVER LONDON office. 

 

Please email tshlwvi@gmail.com to start the return/exchange process and make sure to state your order number and the name of the item(s) you wish to return. Once you have received a confirmation from us, please send the package to the address below. We will process the refund as soon as we received the item.

 

Return address :

12highst, Sky View Tower1405,E15 2GT ,London,United Kingdom

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REFUNDS :

We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your original payment method. Depending on your bank's policies, you will receive the credit after a further few days. Please note that we will not refund the return shipping fee unless the product(s) received is faulty. We will also not refund additional duties, taxes, or any other charges that may occur for orders outside of the UK and shipping costs for uncollected packages will not be refunded.